FAQ

All pieces are designed and hand made locally in our home workshop in San Francisco, California.

Yes! We offer customizable options for both bags in very limited quantities each month. With this option, you'll be able to pick and choose your exterior/interior fabric, zipper, buckle, and strap. If the custom order option is sold-out, please check back the following month on the next release date. Be sure to subscribe to our newsletter to be the first to know about our drop schedule.

For inquiries regarding custom designs, please email hello@modokot.com or contact us with your name or company, product idea/style, quantity needed, and the date your order is needed by. Keep in mind we are a one-woman design and production team, so we can only accept a few custom design requests a year.

We try to keep things interesting and it's a core value of ours to continue evolving and growing, whether that's in our designs, materials, or color-exploration. Pieces in our core line typically restock every month in select colors. We release entirely new bag designs on a quarterly basis. Due to the small size of our operations, quantities are often released in very small batches. Be sure to subscribe to our newsletter to be the first to know about new products and collections.

We always recommend spot cleaning all of our pieces using a soft-medium bristled brush, mild soap, and warm water. Hang to air dry.

Our in-stock pieces are ready to ship and will be processed in 1-3 business days. You can find more shipping information here.

Unfortunately, local pick-up options are no longer available at this time.

We are not accepting wholesale or bulk discount options at this time.

If you have a question that isn't answered here, feel free to reach out to us by emailing hello@modokot.com or using our Contact Form. We'll do our best to get back to you as soon as possible.