FAQ
- Where are your pieces made?
All pieces are designed and hand made locally in our workshop in San Francisco, California.
- Do you offer custom Sling or Breakaway Bag options?
Yes! We offer customizable options for both bags in very limited quantities each month. With this option, you'll be able to pick and choose your exterior/interior fabric, zipper, buckle, and strap. We do not offer customizations to the design (thank you for understanding!). If the custom order option is sold-out, please check back the following release date. Be sure to subscribe to our newsletter to be the first to know about our drop schedule.
- Are you accepting commissions for custom bag designs?
For inquiries regarding custom designs, please email hello@modokot.com or contact us with your name or company, product idea/style, quantity needed, and the date your order is needed by. Keep in mind we are a one-woman design and production team, so we can only accept a few custom design requests a year.
- How often do you release new bags and restock sold-out pieces?
We try to keep things interesting and it's a core value of ours to continue evolving and growing, whether that's in our designs, materials, or color-exploration. Pieces in our core line typically restock every month in select colors. We release entirely new bag designs on a quarterly basis. Due to the small size of our operations, quantities are often released in very small batches. Be sure to subscribe to our newsletter to be the first to know about new products and collections.
- What are the recommended care instructions for my Modokot piece?
We always recommend spot cleaning all of our pieces using a soft-medium bristled brush, mild soap, and warm water. Hang to air dry.
- How long will it take to ship my order?
Our in-stock pieces are ready to ship and will be processed in 2-3 business days. You can find more shipping information here.
- Do you offer a local SF pick-up option?
No, local pick-up is not available at this time.
- Do you stock Modokot bags in local stores?
Yes! We carry a selection of Modokot bags at Headliners in San Jose, CA. Restocks are announced through our newsletter. Visit Headliners at 210 Jackson Street, San Jose, CA 95112
- Do you offer wholesale or bulk discount options?
No, we are not accepting wholesale or bulk discount options at this time.
- Additional Questions?
If you have a question that isn't answered here, feel free to reach out to us by emailing hello@modokot.com or using our Contact Form. We'll do our best to get back to you as soon as possible.